Quality Charter of the Real Estate Chamber: a strong commitment from IKO
IKO Real Estate reaffirms its commitment to ethical, transparent, and high-quality real estate by signing the Quality Charter of the Real Estate Chamber of the Grand Duchy of Luxembourg.
Through this commitment, we guarantee our clients projects built on trust, diligence, and responsibility. This quality charter is systematically applied to all projects developed by IKO Real Estate, reinforcing our high standards across the country. It now brings together 24 signatories committed to its principles.
1. A demanding framework serving transparency
Initiated by the Real Estate Chamber, this charter sets high standards aimed at ensuring clear, structured, and comprehensive information for buyers. It applies to both off-plan sales (VEFA) and completed properties, governing all contractual, legal, and commercial practices of member developers.
2. Precise and secure financial guarantees
IKO adheres to the Charter’s requirements to safeguard client investments even before purchase:
- A completion guarantee protects the buyer in the event of the developer’s failure
A reimbursement guarantee ensures a refund of payments if construction does not start
Each project identifies the institution issuing the guarantee and states its credit rating, allowing for an objective assessment of reliability
These details are shared before the contract is signed, ensuring full transparency
3. Long-term legal protection after delivery
Legal warranties are systematically applied:
- Ten-year warranty on structural works: covers defects that could compromise the integrity or usability of the building
- Two-year warranty on minor works: covers defects in separable equipment (doors, taps, etc.)
These warranties are mandatory and cannot be altered or removed by contract.
An optional ten-year insurance may also be taken out by the developer to enhance protection.
4. Controlled and contractual deadlines
IKO sets precise timelines to strengthen the reliability of the purchasing process:
- The delivery deadline is set during the sales phase, with a 12-month cap unless a longer term is explicitly agreed
- The sales contract includes the start and end dates of the construction, giving the client a clear schedule
- Contractual penalties or compensations are included for unjustified delays
- Clients receive regular updates on construction progress and potential challenges
5. Clear and regulated pricing policy
Pricing transparency is strictly regulated by the Charter:
- The applicable VAT rate is clearly stated
- Any price indexation is detailed in the contract, specifying the index used (construction cost or wage index)
- Only construction costs may be indexed, the land price is fixed at the time of contract signing
These measures aim to prevent financial surprises and protect buyers from unjustified increases.
6. Ethical and accountable governance
The Real Estate Chamber ensures strict compliance with the Charter and has established a system of sanctions:
- In the event of non-compliance, the member immediately loses the right to use the Charter’s logo in communications
- For serious or repeated breaches, a “name and shame” measure may be applied—publicly disclosing the developer’s name to alert clients and partners
- Any violations may be brought before the Disciplinary and Conciliation Committee, accessible to clients or any concerned party